Seymour Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Seymour Direct may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2018.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We will communicate with the acquiring bank on your behalf on all matters relating to both your merchant application and subsequent management of your merchant account including obtaining rate reviews and relaying the outcome of the review back to you. Your data will be used by Seymour Direct to order a credit card machine(s) and or virtual terminal(s) from its suppliers. Your data will also be used by Seymour Direct to initiate any other service(s) that you or nominated person have requested and Seymour Direct will liaise with the suppliers of the additional services in order to both assist implementing and managing the additional services. Seymour Direct will not use your data for any other marketing purposes or sell your data to third parties.
Data collected, stored and processed in order to provide the services of Seymour Direct and to deliver customer satisfaction will be kept by Seymour Direct for the period considered strictly necessary to achieve these ends as governed by the appropriate law. Furthermore, the data processed to provide the services may be stored for a longer period, to enable any potential disputes relating to the provision of the services to be handled. All data that is no longer required to either provide the services or assist in possible dispute resolutions will be deleted.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We will provide your details to the bank that is opening your merchant account.
- We will only provide your details to other organisations that you have specified you want to hear from.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place government approved cyber security on all computers used by Seymour Direct in addition to managerial procedures to safeguard and secure the information we collect online, over the telephone or face to face.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Seymour Direct, FREEPOST CF4571,Chepstow NP16 6BF.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.