Complaints and Suggestions Procedure

Seymour Direct would like you to tell us about any concerns you might have or indeed any complaints about our service to you. This will allow us the opportunity to fully amend any mistakes we have made and wherever possible improve our procedures. 

We like to believe that there are no Seymour Direct Complaints and we try to ensure this by conducting customer satisfaction surveys which show how well Seymour Direct is doing. However like other businesses with thousands of customers, we occasionally get it wrong. If this happens, we would like you to tell us about your experience so that we can make every effort to try and correct the situation to your full satisfaction.