Faster Payments Service

If you are a small business who is trying to excel or whether you are an already established and reputable company, we are all trying to stay ahead of the competition. In terms of credit card processing everybody is trying to secure the ‘faster payments service‘, this results in customer service being a more pleasant experience.

In today’s fast paced lifestyle, people are more and more irritable if they have to wait around in queues to receive their goods and if they associate your business with slow customer service they are likely to avoid purchasing with you in the future.

However, there are a few steps you can take to make transactions run more smoothly, these include purchasing equipment from top brands and seeking instructions for PDQ machine use on blogs such as this.

The great thing about the Ingenico card machines that we sell at Seymour Direct is that they are the latest technology, if the machines are looked after properly there will be no set backs when reading card data and they will last for many years. As you can imagine, with hundreds or maybe thousands of transactions a day, the card machines can pick up a lot of dirt and dust which can hinder the performance.

Ingenico supplies great merchant cleaning kits to accompany your machines, these include cleaning cards and ‘dual wipes’ which can be used to clean both chip and magnetic strip readers. Contaminants can obstruct the card readers contact with the credit card, swiping the cleaning card through the card reader takes care of this problem and the dual wipes are approved for cleaning the chassis and monitor of the machine.

Tips for Credit Card Machine Use

Once your credit and debit machine is installed and tested for PCI compliance, you are now ready to begin charging your customers for purchases, consider the guidelines below to make the payment service easy to use for everyone:

• Make sure your customer can use the PDQ machine comfortably, do not try stretching your countertop machine from the landline, make sure it is positioned close. You can also buy mount’s for wireless and static machines.

• Many overseas cards still require a signature, encourage employees to check the signatures match and to ensure they know about countries which have yet to adopt Chip and PIN.

• Always try the customers card in the reader, even if it appears that it is not a Chip and PIN card, you can always make sure.

•If a customer cannot remember their pin do not panic and assume they are thief, we have many passwords and security codes for different things in today’s world and it can be confusing at times. The card will usually lock out after 3 attempts, advise the customer to contact their bank to resolve the issue and ask them if they have another method of payment.